Chapter 1 General Provisions
Article 1 Purpose
The purpose of this Terms and Service is to prescribe the rights, obligations and responsibilities, and all other necessary matters between Lion Games Co., Ltd. (hereinafter the “Company”) and the User regarding the game and all services related thereof provided online (hereinafter the “Service”) by the Company.
Article 2 Terminology
- The terminology used within these Terms and Services are as follows:
- “Company” means the business providing the Game Service.
- “Game Service”, also referred to as the “Service”, means the game and all its related services provided to the User by the Company, regardless of the implemented terminal (including various wired and wireless devices such as PCs and portable terminals).
- “User” means all persons entitled to use the Service following the agreement to these Terms and Services.
- “SteamID” means the combination of characters and/or numbers chosen by the User and registered on Steam™ of the Valve Corporation for the purpose of identifying the User and the use of the Service by said User.
- “Password” means the combination of characters, special characters and/or numbers chosen by the User for the purpose of identifying the person using the Steam ID registered on Steam™ of the Valve Corporation as the User, and to protect the personal information and rights of the User.
- “Secondary Password” means a six-number combination selected and secretly managed by the User for the purpose of confirming the identity of the User on the Game Service provided by the Company, and to protect the personal information and the rights of the user.
- ”Account Information” means all information provided to Steam™ of the Valve Corporation and the Company by the User, including the Steam ID, Password, Secondary Password, etc., and generated information such as information regarding the usage of Service, status of payment, etc.
- “Character” means the game avatar and its related data chosen and controlled by the User according to the format provided by the Company within the Service and Game Service.
- “Username” means the combination of characters and/or numbers chosen by the User for the use of Game Service provided to the User online.
- “Paid Service” means the services that may be used by the User following cash purchase via the payment method provided by the Company or Steam™ of Valve Corporation.
- Subscription: Service used within the period corresponding to the paid fee, in accordance to the standard payment set by the Company.
- Paid Contents: Various digital contents (items, package game, and other such paid contents included) and all other related services provided by the Company upon payment.
- Miscellaneous Fees: Services that may be used following payment of fees specifically set by the policies of the Company.
- “Soul Cash” means to the virtual data purchased by the User via the payment system provided by Steam™ of Valve Corporation for the purposes of using and/or purchasing Service or Paid Service.
- “Event Cash” means the virtual data provided for free by the Company to the User for the purposes, like Soul Cash, of enabling the use of Game Service. Event cash provided for free during events etc. comes under this definition. “Event Cash” may not be refunded.
- “Contents” means all digitally created contents as relating to all services provided by the Company (game and network services, applications, free in-game goods, all game items, social media, messengers, resources, other information, etc.).
- “Device” means personal computers, smartphone, tablets, and any other electronic devices that is able to download and install the Contents for its use.
- “Application” means all programs that may be downloaded and installed on a Device for the purpose of using the Service provided by the Company.
- “User Created Contents” means the communication, images, sounds, and all materials and information, including text of conversations displayed in the game or uploaded or transmitted by the User via the game client or Service; other miscellaneous texts, documents, drawings, images, cartoons, webtoons, videos, music, sounds, voices, and effects created by the User within the Service or Game Service; or any materials and information created from the combination thereof.
- “Official Community Channel” means the official Naver Game Lounge, Steam community hub, and other such spaces wherein the Company may post and provide announcements, Terms and Services, policies, and other information necessary for the use of Game Service.
- Terminology not defined above shall be subject to relevant laws and general business practices.
Article 3 Provision of Company Information and Other Information
The Company shall display the following information in a manner that may be easy to understand for the User:
- Name of company: LIONGAMES Co.,Ltd.
- Name of game: SOULWORKER
- Representative: Seong-joon Yoon
- Business address: 13th floor, JS Tower, 6 Teheran-ro 79-gil, Gangnam-gu, Seoul
- Website: www.liongames.co.kr
- Email:help@liongames.co.kr
Article 4 Display and Change of the Terms of Service
- The Company shall notify these Terms of Service in a manner that is easily noticeable to the User, the method of which may include posting thereof on the initial screenof the Service and the Official Community Channel, providing a connection screen within the application for the use of the Service, etc.
- A mutual agreement shall be considered to be in effect following the User activating the Game Service provided by the Company.
- The Company shall take measures to ensure the User is able to ask questions regarding the Terms of Service, and able to receive answers to such questions, from the Company.
- The Company may make changes to these Terms of Service to the extent that it does not violate the laws.
- If these Terms of Service are changed, the Company shall notify all changes at least seven (7) days in advance. If such changes are unfavorable to the User or otherwise made to matters of great importance, it shall be notified thirty (30) days in advance.
- If the User does not agree to the newly created or changed terms, the User shall discontinue his/her access to the Game Service provided by the Company. If the User continues to use the Game Service provided by the Company within fifteen (15) days from the date of notice in Paragraph 5 of this Article, the User shall be considered to be in agreement to the changed Terms of Service for the continued use of the Game Service.
Article 5 Interpretation of the Terms of Service
- Matters and interpretations not set forth in these Terms of Service shall be subject to the operating policy, privacy policy, or the related laws and business practices announced and notified by the Company.
Article 6 Operating Policy
- The Company may set a specific scope of delegated matters as its service operation policy (hereinafter the “Operating Policy) in order to protect the matters necessary in the application of these Terms of Service and the rights and interests of the User, and to maintain order.
- The Company shall notify the contents of the Operating Policy, etc., in a manner that is easily noticeable to the User, the method of which may include posting thereof on the initial screen of the Service and the Official Community Channel, providing a connection screen within the application for the use of the Service, etc.
- If changes to the Operating Policy, etc. that may have the effect(s) equal to the changes to the Terms of Service, or that of bringing significant changes to the rights or obligations of the User, the procedure stipulated under Article 4 shall be followed.
Chapter 2 Conclusion of the Terms of Service
Article 7 Consent of Use and its Method
- Persons willing to use the Service provided by the Company shall be considered to have read these Terms of Service and agreed to its content from the time he/she starts using such Service.
- In order to use the Service or the Game Service, it is necessary for the User to provide all information required by the Company or Steam™ of Valve Corporation.
- If the User falsely enters information under Paragraph 2 of this Article or appropriates the identity of another person, such User may not claim the rights under these Terms of Service, and the Company may terminate or void the User Agreement without refund.
- A minor under the age of 18 shall obtain the consent of his/her legal representative when using the Service, Game Service, or Paid Service, and such legal representative shall be responsible for the supervision of the use of the Service, Game Service, and Paid Service by the minor in question. Refund may be limited if the transaction for payments regarding Paid Services, etc., are within the scope considered to be permission given by the legal representative etc., or the possibility of deception is confirmed. Additionally, the Company may require any Users who is a minor to confirm the consent of their legal representative in writing.
- The User may download the Application and the game provided by the Company in accordance with Valve Corporation’s Steam™ Terms of Service and Policies. The terms and policies of Steam™ of Valve Corporation shall apply regarding the transactions or disputes between the User and Valve Corporation's Steam™, and the Company shall not be involved in the transaction or dispute thereof. Likewise, the Company shall not be borne of any responsibilities regarding the use of Steam™ of Valve Corporation by the User.
Article 8 Use Restrictions
- The Company may partially or completely restrict the use of the Service or Game Service in the case of the following subparagraphs, even if the User has agreed to these Terms of Service:
- If using the Service in violation of Paragraph 3 of Article 7 of the Terms of Service
- If a minor as defined under Paragraph 4 of Article 7 does not obtain the consent of a legal representative for the use of the Service, or such consent cannot be confirmed
- If measures for use restrictions are in place, or when a User, whose User Agreement is terminated under Article 21, attempts to use the Service again.
- If making payment for the fees regarding the use of the Service using the credit card, wired/wireless phones, bank account, etc. of a third party without consent or the appropriation thereof.
- If using the Service in any countries other than Korea where the Company has not yet decided to provide thereof, and it is necessary to restrict the provision of the Service in regards to any the Service provided to Users accessing from specific countries or in relation to agreements concluded between the Company and overseas service provider
- If using the Service and Game Service for the purpose of committing illegal acts prohibited by laws
- If acts such as fraud, hacking, abuse of illegal program, or other such illegal acts have been committed, thereby interfering with the business operated by the Company, or such acts that is otherwise determined by the Company may interfere with its affairs.
- If using the Service and/or Game Service for the purpose of pursuing profit
Article 9 User Account and Password
- The User shall use the Steam ID as registered by the User on Steam™ of Valve Corporation for the use of the Service, Game Service, and Paid Service by generating a character and username on the Game Service provided by the Company.
- In addition to the Account Information managed by Steam™ of Valve Corporation, the Company shall use the Account Information registered or generated during the use of the Service to perform all acts of member management, including the determining of access of a User to the Service.
- The User shall uphold their obligations in managing their Account Information. For all damages caused by the negligence of the User regarding the management of their Account Information or the consenting to the use thereof by a third party, the User shall be responsible.
- The User shall notify the Company immediately upon recognizing the appropriation of their Account Information or its use by a third party, and follow the guidance of the Company. If the User does not notify the Company, or does not follow the guidance provided by the Company, the Company shall not be responsible for any following losses.
- The User is responsible for managing their Secondary Password. The User is required to periodically change their Secondary Password, and the Company may make such change to the Secondary Password following the request of the User and after the personal verification process.
Article 10 Protection and Management of Personal Information
- The Company shall do its utmost for the protection of the User’s personal information, including their Account Information, as stipulated by relevant laws and regulations. The relevant laws and the privacy policy separately notified by the Company shall be applied in regards to the protection of User privacy information and its use.
- The Company shall follow the policies set by Steam™ of Valve Corporation regarding the personal information registered and managed by Steam™ for the use of the Service provided by the Company.
- With exception to Paragraph 2 of this Article, personal information created and provided during the use of the Game Service shall follow the privacy policy of the Company.
- The Company shall not be responsible for any information, including Account Information, in regards to any leaked information of the User if such leak is attributable to the User.
Chapter 3 Obligations of the Parties
Article 11 Obligations of the Company
- The Company shall comply with all relevant laws and regulations, and shall faithfully fulfill all rights and obligations set forth in these Terms of Service.
- The Company shall provide for and maintain all matters necessary for the convenience of the User regarding their use of the Service and Game Service.
- The Company shall set in place a security system for the protection of personal information in order for the safe use of the Service by the User, and shall disclose its privacy policy and comply with its provisions.
- The Company shall, in the course of improving the Service for its continuous and stable provision, shall do its utmost to repair or restore any equipment in the event of its failure or the destruction of data, etc. for all such event unless such event is caused by the act of God, state of emergency, outbreak, technical flaws beyond restoration with current technology, and other such compelling circumstances.
- The Company has no obligation to provide its Service if the User is not equipped with the minimum technical specifications necessary for its use.
Article 12 Obligations of the User
- The User shall not commit the following acts:
- Entering falsified information during registration or its change
- Appropriating information of any third parties (including personal information and transactional information) or its leaking
- The act of impersonating any employee, operator, or other person related to the Company
- Change any information displayed by the Company
- Transmission or display any information prohibited by the Company (computer program, etc.)
- The act of producing, distributing, using, or advertising computer programs, devices or devices not provided or approved by the Company
- Infringement of intellectual property rights such as copyrights, etc. of the Company and other third parties
- Any act that may damage the reputation of the Company and other third parties or otherwise interfere with its business
- Disclose and display obscene or violent words, texts, images, sounds, or other information that may be against public order and morals
- Disposal of game data (account, Character, game item, etc.) for payment (transfer, sale, etc.) or act as the object of rights (providing collateral, lending, etc.) thereof
- The act of obtaining unfair profits through the deception of other Users
- The act of using the Service provided by the Company in a speculative or other such unwholesome manner
- Exploiting bugs in the program
- The act of changing the Company’s client program without authorization; hacking the Company server or its website; changing the information posted by the Company either partially or in its whole, or; the abnormal use of the Service of the Company.
- The act of using the Service for the purpose of gaining profit, sales, advertising, political activities, etc. without the consent of the Company
- The act of inducing or advertising the acts described under Subparagraphs 1 to 15
- All acts prohibited by other relevant laws or otherwise not permitted by other social norms
- The User is obliged to check and comply with the provisions of these Terms of Service, use guide, and notices as related to the Service and from the Company.
- The Company may determine specific types of behaviors of Service usage by its Users under the Company’s Operating Policy, and the User is obliged to its compliance.
- The Company may restrict the User from using its services pursuant to its Terms of Service or Operating Policy if the User does not comply with these Terms of Service or the Operating Policy.
- If the User falsely enters information or appropriates the identity of another person, such User may not claim the rights under these Terms of Service, and the Company may terminate or void the User Agreement without refund.
- The Company or its employees (including its customer service manager and GM) may not inquire regarding the Password and Secondary Password of the User. The User shall manage his/her Password and Secondary Password, and the responsibility for all acts pertaining to its use shall be borne by the User in its entirety.
Chapter 4 Use of Service
Article 13 Changes to Service and its Contents
- The User shall use the Service provided by the Company pursuant to these Terms of Service, Operating Policy, and other such rules regarding the use of service as set by the Company.
- The Company has comprehensive rights for the production, change, maintenance, and repair of the contents of its Service.
- The Company may take necessary measures for effortless maintenance of order and quality within its Service.
- The Company may allow, according to operational and technical needs, for the modification (patch) of its Service if significant cause is deemed necessary. The Company shall notify the relevant contents for such modification (patch).
Article 14 Provision of Service and its Suspension, etc.
- The hours for using the Game Service shall be, in principle, 24 hours all year round (00:00 - 24:00).
- Notwithstanding Paragraph 1, the Service may not be provided for a certain period of time in any of the following subparagraphs, and the “Company” has no obligation to provide its Services during such time.
- If needed for the maintenance, replacement, and regular inspection of the telecommunication facility, or for the correction of the game content of the Service
- In the event of electronic infringement such as hacking, telecommunication accidents, abnormal use behavior of the User, and other such unexpected instability of the Service that may warrant necessary response
- If the provision of Service for specific time(s) or method(s) is prohibited by relevant laws
- If the provision of normal Service is impossible due to the act of God, state of emergency, power failure, outbreak, failure of Service equipment or overflow of Service use, and other such compelling circumstances.
- If of significant business necessity of Company such as its division, merger, business transfer, discontinuance of business, deterioration of profits regarding the Service.
- In the event of Subparagraph 2 of Paragraph 2, the Company may temporarily suspend the Service without prior notice, and may notify ex-post.
- The Company may not be responsible for any damages incurred to the user in regards to the use of Free Service provided by the Company (referring to the Service that a User may use without separate cash payment). Provided, That this excludes any case in which such damages are caused by intentional or gross negligence of the Company.
- The Company shall make compensation in regards to the suspension or failure of its Paid Service pursuant to the following subparagraphs, and users may make no further claim of compensation for damages regarding the suspension or failure of its Paid Services from the Company unless there has been an intentional and/or gross negligence by the company.
- If Service is suspended for more than one (1) day without prior notice or a failure occurs due to reasons attributable to the Company, an extended time of use shall be granted fore free for the time equal to the suspension/failure of the Service, limited to user accounts with time-limit Paid Services.
- If the Company notifies the suspension or failure of Service for reasons of server inspection, etc., and such suspension/failure exceeds one (1) day, the use time shall be extended equal to the hours of unavailability, such extension to be limited to user accounts with time-limit Paid Services. An equivalent compensation shall be provided if such extension is not possible.
- The Company may suspend its Service in its entirety for technical and operational necessities for cases described in Subparagraph 3 to 5 of Paragraph 2, and may suspend the Service following the notice thereof thirty (30) days in advance on the Official Community Channel.
- If the Company terminates its Service pursuant to Paragraph 6, the User may not claim compensation for any Free Service or for any Paid Services without use time left over. Provided, That the cancellation and refund policy stipulated in Article 18 shall be applied effectively.
- The Company may, for the effortless provision of Service to the User, install or change (update) individual game clients, security programs, and payment modules, and other such programs necessary for the use of its Service without the additional consent of the User. Provided, That the User shall be notified when installing advertisement programs and other such programs irrelevant to the use of Service, and the consent of the User shall be obtained in this case.
Article 15 Provision of Information and Advertisement
- The Company may provide Users with various information deemed necessary during the User’s use of Service through notices, e-mails, in-game mail, SMS, etc.
- The Service provided by the Company may include various types of advertisements such as banners, links, etc., which may be linked to pages provided by third parties.
- When connecting to the webpage provided by the third party following the preceding paragraph, the Company does not guarantee the reliability, stability, etc. of such webpage as it is not within the scope of the Service provided by the Company, and all damages of the User relating thereof shall bear no responsibility of the Company. Provided, That this shall not be the case if the Company allows for the occurrence of such damage either intentionally or out of gross negligence, or no measures were otherwise taken to prevent such damage.
Article 16 Collection of Information
- The Company may save and store all chat contents made between users within its Service, and shall allow access to this information only when it is deemed necessary for settling disputes between Users, handling complaints, or otherwise maintaining order within the game, and this information shall only within the possession of the Company and may not be viewed by any third party not authorized by law. The Company shall notify relevant Users in advance of the reason and scope of access for chat information before the access. Provided, That if it is deemed necessary to access chat information for matters related to investigating, processing, and confirming acts of account appropriation, cash transaction, verbal abuse, fraudulent behavior such as in-game fraud, abuse of bugs, other violations of current laws and regulations, and serious violations of the Terms of Service, the access to such chat information and its reasons shall be notified to the relevant individuals ex-post to the extent of the accessed information relevant to each individual.
- The Company may, for the operation of its Service and stabilization of program, correction of errors, and other such improvement of Service, collect and use information regarding the settings and specifications of the terminals (such as PC, etc.) used by the User (excluding including personal information) if the User provides such information to the Company.
Article 17 Contents Service
- In providing the Paid Contents service, the Company may set the duration of use for such Paid Contents service to Users pursuant to Company policy. The expiration date of such Paid Content service shall be notified to the User on the payment screen for each Paid Content service.
- The User shall determine in advance, before the use of Paid Contents service, whether the specification of the used terminal, the wired/wireless communications network quality, etc. as notified on the detailed guidelines for each Paid Contents service is appropriate regarding the usage of the contents service in question.
Article 18 Withdrawal of Subscription
- Members whom entered into agreement for the use of the company’s paid services are entitled to the withdrawal of their subscription within seven (7) days of the purchase date or the date such paid services becomes available.
- Members may not withdraw their subscription pursuant to Paragraph 1 if any of the following subparagraphs are applicable, as it goes against the will of the company.
- The goods, etc. is lost or damaged due to reasons attributable to the member
- Parts or whole of the goods in question in consumed by the member
- The passing of time makes resale difficult
- The packaging of the reproducible goods, etc. is damaged
- The goods or item that may be possibly be obtained is already used
- In the case of goods, etc. of which withdrawal of subscription is not possible pursuant to Subparagraphs 2 to 5 of Paragraph 2, the Company shall clearly state such facts on the packaging of the goods, etc. or in other manners easily recognizable by the member, allow trial use of the product, or otherwise take measures so as to allow the exercise of rights, such as withdrawal of subscription, etc. to be unhindered. If the company does not take such measures, members may request their withdrawal of subscription notwithstanding the restrictions described in Subparagraphs 2 to 5 of Paragraph 2.
- Notwithstanding the provisions of Paragraphs 1 to 3, if the contents of the paid service are different from the contents displayed and/or advertised, or executed in a manner inconsistent with the terms of the agreement thereof, the subscription may be withdrawn within three (3) months from the purchase date or the date such paid services becomes available, or within thirty (30) days from the date such fact was or could have been known.
- Members may withdraw their subscription through customer inquiry, written document (including electronic documents), or electronic mail.
- The User may request for the refund for the Paid Service in the following cases, even if the possible period of subscription withdrawal defined in this Article has expired, and the Company shall process the refund following the confirmation of the facts.
- The purchased Soul Cash or Paid Services are unused in its entirety
- The purchased Soul Cash or Paid Services are not provided properly
- If refund is processed against the terms of refund for Steam™ of Valve Corporation and the company, the use of the account making such refund may be temporarily restricted until the payment of the product is recovered.
Article 19 Attribution of Copyright and Other Matters
- The copyrights and other such intellectual property rights in regards to the contents within the Service created by the Company is the property of the Company. The Company, in relations to the Service, may only grant the User rights to use the game, its Character, game item, game money, Soul Cash, etc. pursuant to the conditions of use as set by the Company. The User may not share such rights with a third party or undergo acts of processing such rights such as the transfer, sales, or the provision of collateral.
- The User may not, without prior permission, duplicate, transmit, publish, distribute, broadcast or otherwise use the intellectual rights attributed to the Company or its service providers among the information that may have been obtained by the User through the use of Service provided by the Company for the purposes of creating profit or to for use to third parties.
- Rights regarding the program of the game and its ancillary products for the Service (Characters, scenarios, animations, music, effects, and all other rights related to the game), and all information within the game and all other miscellaneous rights including copyright shall be the property of the Company. The Company may, in regards to its Service, grant the User the right to use such rights pursuant to the means set by the Company, and the User may not use the Service in any other manners other than the those prescribed by the Company.
- The User shall be held responsible for any legal responses and its following results in regards to disputes with third parties regarding copyrights, personal rights, etc. for User Created Contents provided to the Service by the User, and the Company shall expressly disclaim any and all liability related to such User Created Contents.
- In regards to the User Created Contents, the User owns the copyrights and other such intellectual rights for the parts created by the User him/herself, with exceptions made for contents such as those created by the Company or others, for which the Company or a third party may own the copyrights or other such intellectual rights, pursuant to these Terms of Service or relevant laws.
- The Company shall not allow the infringement of copyrights or intellectual property rights through its Service. In the event the User Created Contents of the User is known to infringe upon the rights of a third party by the Company, or the Company is otherwise notified of such fact, the User Created Contents and the its related services may be suspended or removed pursuant to the procedures stipulated by the Copyright Act and other relevant laws. Moreover, if the Company determines the User’s User Created Contents violated the provisions of Article 12 of these Terms of Service or otherwise believes it will cause issues to the operations of the Service, the Company reserves the right to remove, transfer, or refuse such contents without advanced notice.
- The User may delete their User Created Contents posted on the Service at any time, and all related data within the Service shall be deleted accordingly.
- The rights of the Company pertaining to the User Created Contents of the User are valid during the operation of Service by the Company, and shall be continuously applied following the Withdrawal of Membership.
Chapter 5 Cancellation / Termination of Agreement and its Restrictions
Article 20 Cancellation and Termination of Member
- The User may cancel their Service User Agreement (hereinafter “Withdrawal of Membership). The Company may confirm the identity of the User if he/she applies for the Withdrawal of Membership, and the appropriate measures shall be taken for the request of such User’s upon the confirmation of the User’s identity.
- If the User desires “Account Deletion”, such may be done through customer inquiry.
Article 21 Cancellation and Termination of the Company
- The Company may terminate its agreement with the User following advanced notice to the User if the User violates his or her obligations under these Terms and Services.
- The Company may terminate its User Agreement with the User without prior notice if the User caused damages to the Company due to violation of current laws and regulations and/or intentional or gross negligence by the User.
- If the Company terminates the User Agreement, the Company shall notify the User of the following matters in writing, electronic mail, or through other similar means.
- Cause of termination
- Date of termination
- In regards to Paragraph 2, the User loses the right to use the Service and Paid Service, and may not claim any refund or compensation thereof.
Article 22 Restrictions to Service Use by User
- The Company may temporarily or permanently restrict the User from using its Services if the User violates these Terms of Service and the Operating Policy of this Company.
- The Company shall not compensate the User for any incurred damages if the use restriction placed by the Company is considered reasonable.
- The Company may terminate the personal information of a User and take other measures necessary in protecting the personal information of Users whose most recent use of the Service exceed one (1) year, pursuant to the Personal Information Protection Act and the Enforcement Decree of the same Act.
- Notwithstanding the preceding paragraph, the Company may store personal information of the User in the case of separate durations of expiry that may be provided by other laws and regulations, or following the request of the User to change such durations.
- The User may make an objection to the Company against the use restriction as pertaining to this Article according to the procedure set by the Company. If such objections are determined to be reasonable by the Company, the Company shall immediately resume the User’s use of Service.
Article 23 Use Restriction as Provisional Measure
- The Company may suspend any account until investigation for the following are concluded:
- A legitimate report regarding the hacking or appropriation of an account
- There is reasonable doubt of illegal activity, such as the use of illegal programs, gold farming cash transaction, etc.
- Other undescribed cases similar in cause of the above subparagraphs and requiring provisional measure(s) for such account
- In regards to Paragraph 1, the Company shall, following the conclusion of investigation, compensate the User in the form of extending the duration of time-limited Paid Service in proportion to the length of time the User’s account was suspended. An equivalent compensation shall be provided if such extension is not possible. Provided, That this shall not be if the User is determined to be an illegal actor pursuant to Paragraph 1.
Article 24 Cause and Procedure for Use Restriction
- The Company shall set the specific reasons and procedures of the use restriction pursuant to the Operating Policy, taking into consideration various circumstances such as the content, degree, frequency, result, etc. of the violation.
- If the Company places use restrictions, the User shall be notified of the following matters through displaying thereof on the initial screen of the Service.
- Reasons for Use Restriction
- Type of Restrictions and Duration
Article 25 Objection to Use Restriction
- When the User desires to appeal the Company’s use restriction, the User is required to submit an application of objection stating the reasons for the appeal through customer inquiry, writing, electronic mail, or other such means.
- The Company, upon receiving the application of objection of Paragraph 1, shall reply to the User regarding the reasons of appeal through writing, electronic mail, phone call, discussion within the game, or other similar means, as soon as possible. Provided, That if it is difficult for the company to respond within fifteen (15) days, the User shall be notified of the reason and schedule.
Chapter 6 Compensation for Damages, Dispute Resolution, etc.
Article 26 Compensation for Damages
- The Company is responsible for compensations regarding damages done to the User, if such damages are due to intentional or gross negligence.
- If Paid Service purchased by the User from the Company is lost or damaged due to reasons attributable to the Company, the Company shall restore it to the state prior to such loss or damage. If restoration is impossible or difficult, the Company shall provide Paid Service of the same value, or refund the cash payment for such Paid Service.
- if the User violates these Terms of Service and such violation causes damages to the Company, the User is responsible for the compensation of such damages. Provided, That the Company shall be responsible for the parts attributable to the Company.
Article 27 Exemptions of the Company
- The Company shall be exempted from liability if it cannot provide its Service due to war, disaster, natural disasters, emergency, outbreak, technical flaws beyond restoration with current technology, or other reasons of force majeure.
- The Company shall be exempted from responsibility for the suspension of its Service due to reasons attributable to the User, difficulty regarding use and termination of agreement. Provided, That this shall not be the case for any unavoidable or justifiable reason by the User.
- The Company shall be exempted from liability for damage to the User caused by failure of the telecommunication service provider and suspends it normal provision of telecommunication service, unless the Company is intentionally or grossly negligent.
- The Company shall not be liable for the suspension of its Services or the failure thereof due to maintenance, replacement, regular inspection, temporary inspection, construction, etc., and other such unavoidable reasons, unless the Company is intentionally or grossly negligent.
- The Company shall be exempt from liability regarding all issues caused by the device environment (such as PC etc.) of the User or for those caused by the network environment without the intention or gross negligence of the Company.
- The Company shall be exempt from liability for the reliability and accuracy of the information, data, facts, etc. displayed or transmitted on the Service or posted on website by the User or a third party, unless the Company is intentionally or grossly negligent.
- The Company has no obligation to mediate in disputes between Users or between Users and third parties through its service, and shall not be responsible for the compensation of damages.
- Parts of this Service may be provided through the Services provided by other business operators, and the Company shall be exempt from responsible for any damages caused by the Services provided by other businesses, unless the Company is intentionally or grossly negligent.
- The Company shall not be held responsible for the failure of the User to obtain the expected use value of the Service, and shall not be liable for damages caused by the selection or use of the Service unless there is intentional or gross negligence of the Company.
- The Company shall not be responsible for any virtual assets, grades, rankings, points, etc. of the User in-game. Provided, That this shall not be applicable if caused by intention or negligence of the Company.
- The Company shall not be held responsible for any occurred damages in relation to its affiliate services, such as suspension of such affiliated service, difficulties in use, etc., that are not caused by reasons attributable to the Company.
- The Company shall not be liable for any damage caused by errors occurring in the computer of the User, or damage is caused by inaccurate input or no input of Account Information and e-mail address, unless there is intentional or gross negligence of the Company.
- The Company may restrict the duration for using its Service depending on the Service or User, pursuant to the relevant laws and government policies, etc. Responsibilities of the Company are exempt for all matters related to the use of Service arising from such restrictions.
Article 28 Processing of User Grievance and Dispute Resolution
- The Company, in consideration of the User’s convenience, shall operate dedicated organization to handle the opinions and complaints of the User.
- If an opinion or complaint raised by the User is recognized as being objectively reasonable, the Company shall promptly handle thereof within a reasonable period.
- In the case of a dispute between the Company and the User with the mediation of a third-party dispute mediation agency, the Company may faithfully prove its the cause of its measures taken to the User, such as use restriction upon on the User, and follow the mediation of the agency.
Article 29 Limited Warranty
The Services provided by the Company are provided “as is” without any express or implied warranty. Accordingly, the Company does not make any warranty on the conditions of the Service, uninterrupted use, merchantability, appropriateness for certain purposes, or non-infringement of the Service, other than those specified in these Terms of Service. As long as the Company does not act on intentional or gross negligence, the User shall be borne of all risks associated with the use and control of the game. Provided, That the above limitation may not apply if the applicable law of the country of the User’s residency does not permit the exclusion or limitation of such implied warranties.
Article 30 Notification to Users
- Notice to Users from the Company may be done through the means of electronic mail address designated by the User or electronic memo within the Service.
- Notice to all Users by the Company may be replaced by a pop-up screen or posted on the Official Community Channel of the Company for at least seven (7) days, or otherwise displayed in other means, thereby circumventing the provisions of Paragraph 1.
Article 31 Jurisdiction and Governing Law
- The Company and the User shall, in regards to the Service, make all necessary efforts in resolving their disputes in a peaceful manner.
- If, despite all efforts of the preceding paragraph, a lawsuit is filed, the proceedings shall be done pursuant to all relevant laws and regulations, such as the Civil Procedure Act, as stipulated within the laws of the Republic of Korea.